Mbb Vance Heffern Pmp
30+ years Telecom operations and management experience. 19 years multi-discipline executive management experience in wireline and wireless call centers. 5... | Alpharetta, Georgia, United States
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Mbb Vance Heffern Pmp’s Emails va****@ve****.com
Mbb Vance Heffern Pmp’s Phone Numbers No phone number available.
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Mbb Vance Heffern Pmp’s Location Alpharetta, Georgia, United States
Mbb Vance Heffern Pmp’s Expertise 30+ years Telecom operations and management experience. 19 years multi-discipline executive management experience in wireline and wireless call centers. 5 years process improvement experience using certified Six Sigma methodologies achieving 14M documented COPQ savings since 2004. International consulting and client relationship experience. Specialties: Six Sigma Transactional Master Black Belt Certified Project Management Professional Experienced Call Center & Customer Care Executive International Business Process Engineering Client Relationship Management Specialist
Mbb Vance Heffern Pmp’s Current Industry Verizon
Mbb
Vance Heffern Pmp’s Prior Industry
Alltel Wireless
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Alltel
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Verizon Wireless
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Verizon
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Work Experience
Verizon
Retired
Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Verizon Wireless
Sr Manager, Contact Rate Analysis & Reduction
Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Verizon Wireless
Manager Call In Rate Analytics
Tue Sep 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Verizon Wireless
Certified Project Management Professional
Sun Feb 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Verizon Wireless
Six Sigma Master Black Belt and PMI certified Project Mgmt Professional
Sun Feb 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Verizon Wireless
Manager, Workload Reduction
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Verizon Wireless
Manager, Sales Ops
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Alltel
Senior Process Consultant
Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Alltel Wireless
Senior Process Consultant
Fri Aug 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Alltel Wireless
Six Sigma Transactional Black Belt
Fri Aug 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Alltel Wireless
Regional VP Customer Service
Sun Apr 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Alltel Wireless
Manager Telecom India
Sun Feb 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Mbb Vance Heffern Pmp Email Addresses
FAQ About Mbb Vance Heffern Pmp
-
Mbb Vance Heffern Pmp is located at
Alpharetta, Georgia, United States -
Mbb Vance Heffern Pmp is a
30+ years Telecom operations and management experience. 19 years multi-discipline executive management experience in wireline and wireless call centers. 5 years process improvement experience using certified Six Sigma methodologies achieving 14M documented COPQ savings since 2004. International consulting and client relationship experience. Specialties: Six Sigma Transactional Master Black Belt Certified Project Management Professional Experienced Call Center & Customer Care Executive International Business Process Engineering Client Relationship Management Specialist Verizon -
Mbb Vance Heffern Pmp currently works in the
Verizon -
Mbb Vance Heffern Pmp specializes in
30+ years Telecom operations and management experience. 19 years multi-discipline executive management experience in wireline and wireless call centers. 5 years process improvement experience using certified Six Sigma methodologies achieving 14M documented COPQ savings since 2004. International consulting and client relationship experience. Specialties: Six Sigma Transactional Master Black Belt Certified Project Management Professional Experienced Call Center & Customer Care Executive International Business Process Engineering Client Relationship Management Specialist -
Mbb Vance Heffern Pmp speaks the following languages:
No languages available. -
Mbb Vance Heffern Pmp has prior experience in the following industries:
Verizon Wireless , Alltel , Alltel Wireless , Alltel Wireless , Alltel Wireless , Alltel Wireless -
Mbb Vance Heffern Pmp has the following professional experience:
Verizon , Verizon Wireless , Verizon Wireless , Verizon Wireless , Verizon Wireless , Verizon Wireless , Verizon Wireless , Alltel , Alltel Wireless , Alltel Wireless , Alltel Wireless , Alltel Wireless . -
You can view Mbb Vance Heffern Pmp’s
LinkedIn profile at LinkedIn URL. -
Mbb Vance Heffern Pmp’s work email addresses are
[email protected] . -
Mbb Vance Heffern Pmp works at
Verizon
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